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[OneDev #19] research(workflow): Dispatch — unified unanswered-items monitor for email, voicemail, and Autotask #21

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opened 2026-05-24 04:46:38 +00:00 by joseph · 2 comments
joseph commented 2026-05-24 04:46:38 +00:00
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Imported from OneDev issue #19 (id 35393)
Original project: internal-joseph
Original state: Closed
Original submitterId: 5
Original submitDate: 2026-04-17T15:59:16.170+00:00
Original lastActivity: {'date': '2026-04-20T16:09:08.785+00:00', 'description': "changed state to 'Closed'", 'userId': -1}

Original fields:

  • Type: New Feature
  • Priority: Normal
  • Assignees: None

Idea

A lightweight monitoring surface (working name: Dispatch) that surfaces items needing a response across three channels: unanswered emails, unheard/uncallbacked voicemails, and open/unacknowledged Autotask tickets. Not a full dashboard — more like a persistent "you have things waiting" indicator with drill-down. Could live in Pulse, stack-dashboard, or as a standalone tray/widget.

Why

Response lag across email, voicemail, and AT is a real gap in the daily rhythm. A single glance surface removes the mental overhead of checking three systems and reduces things falling through the cracks.

Open questions

  • Where does it live? Pulse (tray popup), stack-dashboard widget, or standalone?
  • Email source: Exchange via Graph, or M365 tool conduit?
  • Voicemail source: what system? (3CX, Teams, other — clarify before spiking)
  • Autotask: filter by assigned-to-me vs queue?
  • Name candidates: Dispatch, Triage, Sentinel — pick one before building
Imported from OneDev issue #19 (id 35393) Original project: internal-joseph Original state: Closed Original submitterId: 5 Original submitDate: 2026-04-17T15:59:16.170+00:00 Original lastActivity: {'date': '2026-04-20T16:09:08.785+00:00', 'description': "changed state to 'Closed'", 'userId': -1} Original fields: - Type: New Feature - Priority: Normal - Assignees: None ## Idea A lightweight monitoring surface (working name: **Dispatch**) that surfaces items needing a response across three channels: unanswered emails, unheard/uncallbacked voicemails, and open/unacknowledged Autotask tickets. Not a full dashboard — more like a persistent "you have things waiting" indicator with drill-down. Could live in Pulse, stack-dashboard, or as a standalone tray/widget. ## Why Response lag across email, voicemail, and AT is a real gap in the daily rhythm. A single glance surface removes the mental overhead of checking three systems and reduces things falling through the cracks. ## Open questions - Where does it live? Pulse (tray popup), stack-dashboard widget, or standalone? - Email source: Exchange via Graph, or M365 tool conduit? - Voicemail source: what system? (3CX, Teams, other — clarify before spiking) - Autotask: filter by assigned-to-me vs queue? - Name candidates: **Dispatch**, **Triage**, **Sentinel** — pick one before building
joseph commented 2026-05-24 04:46:47 +00:00
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Imported from OneDev comment id 352 on issue #19
Original userId: 5
Original date: 2026-04-17T16:03:09.302+00:00

Voicemail source resolved: RingCentral delivers voicemails as emails into an Outlook voicemail folder. No RingCentral API needed — all three sources (email, voicemail, AT) can be queried via Exchange/Graph. Simplifies the spike considerably.

Imported from OneDev comment id 352 on issue #19 Original userId: 5 Original date: 2026-04-17T16:03:09.302+00:00 **Voicemail source resolved:** RingCentral delivers voicemails as emails into an Outlook voicemail folder. No RingCentral API needed — all three sources (email, voicemail, AT) can be queried via Exchange/Graph. Simplifies the spike considerably.
joseph commented 2026-05-24 04:46:47 +00:00
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Imported from OneDev comment id 390 on issue #19
Original userId: -1
Original date: 2026-04-20T16:09:07.785+00:00

State changed as code fixing the issue is committed (37dc07dcf94afd565ab687c0f206045c9e84aaa1)

Imported from OneDev comment id 390 on issue #19 Original userId: -1 Original date: 2026-04-20T16:09:07.785+00:00 State changed as code fixing the issue is committed (37dc07dcf94afd565ab687c0f206045c9e84aaa1)
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